FAQs

Where is my order?

We ship orders as soon they are ready to go - and we expect that most deliveries within the UK should reach their destination within 2-4 working days.

Will I get a tracking number for my order?

If you’re sending your order within the UK, you’ll be able to track the progress of your package. Unfortunately if you’re sending items outside of the UK we won’t be able to provide you tracking for the whole journey.

I received the wrong item, what should I do?

Whoops, sorry! If your delivered item isn’t what you ordered (such as not the colour or size you ordered), let us know and we’ll start getting that sorted for you. Remember, we can’t exchange or accept used or damaged items.

What payment methods can I use?

We’re constantly striving to make it easier for you, so we’re always looking to add more ways to pay. When you go to checkout, you’ll be able to see all the options available to you.

I haven’t received my order confirmation yet, what’s happening?

Check inside your spam / junk folders, just in case it’s been dropped in there by mistake. If not, and if it still doesn’t arrive after a couple of hours, drop us a line and we’ll take a look for you.